I’ve checked my twitter timeline but can’t find who posted a link to this article on Intranets – It didn’t really offer anything new in terms of definition or uses in my view, in fact I had to check the date of publication just to be sure that I wasn’t reading something from a few years ago. In all fairness I’m focused on Local Government and I’m not for a minute saying that businesses shouldn’t consider them. :o)
The reason I say that is because I believe there is no longer a need for Intranets in Local Government and I for one would be happy to see them all go. I did blog about this before but now I am utterly convinced there is simply no future in them.
They all seem to have common problems around user engagement and usefulness, the promotion and talk of Social Software components for intranets did for some time breathe a bit of life back into them, but times moves on and the cost of replicating this failure across all organisations isn’t efficient (we should fail once and big time :o) ) Seriously though, the shape of councils will change and the concept of what is internal and what is external and what is partnership and what is for suppliers etc will increasingly get more complex that we will simply have no need for a behind the firewall website.
If we are moving towards a strategic commissioning model then we will need to develop effective extranets which can support collaboration across organisations and sectors as well as providing a platform for policy and standards. With Open Government what is really sensitive about all these policies and existing content on Intranets that couldn’t be requested under FOI anyway? In my experience people who do have access to intranets don’t bother looking and it is seen as an after thought.
We would be delivering applications via the web into a web platform – dare I say portal of some kind – I do hate the word portal, but as I type nothing else springs to mind! We would need to ensure security of sensitive data and this will be facilitated through access controls and not simply a giant firewall around a poor web platform which is generally a place where internal information goes to die.
I’ve said it before but the Knowledge Hub project will offer a huge opportunity and although some people have said to me that councils will need Intranets – I can’t think of a single reason why we would need one of our own, instead of using a sector wide extranet which allows staff to connect with each other regardless.
The Knowledge Hub as I see it could be integrated with local technology solutions to provide a proactive destination for information – a place you go to “do” your work and collaborate with colleagues. This is the complete opposite of most Intranets which are a place we “store” policies and documents….
Ok there are some good examples out there – well I’ve heard that there are, the thing is I can’t see them….another thing the knowledge resolves we all see the same platform and only access information which we are allowed to see.
I have been called optimistic before and maybe this is exactly that….but in these tough financial times, can we really afford not to join up….I for one am looking forward to February 2011 when the Knowledge Hub is launched.