Public sector and in particular Local Government Intranets are in my view a bit of a strange thing really – they are supposed to support productivity, knowledge sharing, internal communications and staff engagement to name a few key areas, but most in my experience fail to do a single thing well.
I don’t think we need to ponder the reasons as i think they are pretty easy to point to: lack of dedicated funding – often diverted to the “priority” public website, lack of focus, lack of direction, lack of external review and benchmarking (no Better Connected report for inside the firewall), lack of interaction and a lack of culture around real collaboration (assumed not proven!).
So I asked myself what is the future for Public Sector Intranets?
I actually find this quite an interesting area to talk about – I know i need to get out more – but there is a convergence happening around corporate desktops and Intranets which has to be considered and recognised if organisations want to move forward. They aren’t the same but the capabilities of each do overlap, depending on how you define your intranet of course.
Then there is the IDeA’s Knowledge Hub Project which in my view offers huge opportunities – Any public sector body considering replacing or rebuilding there current intranet ought to at least find out more about this project as i believe it will transform the way the public sector collaborates and could in my view become a public sector intranet – It almost has to, if it wants to deliver some of the benefits it talks about. This model also becomes even more relevant considering the impending cuts across the sector and the drive to move shared services and a reduction in duplication. Intranets seem a likely if not obvious target in my opinion.
The future for intranets may in fact be that we no longer need them at all. If we are being driven to publish data online to service areas such as FOI, being encouraged to collaborate across the sector to reduce duplication and share best practice and learning, increase staff and employee productivity, work in partnership and across the public sector and ensure a skills transfer and knowledge base. Then how can any single public sector organisation justify or even consider developing there own – well at least until they can prove they need one on there own?
Whatever the future for Intranets, one thing I can say with certainty is that they can no longer continue being static, boring, un-engaging, repositories of out of date information.
Do you think there is a need for an organisation to have its own intranet?