Over a month ago now I had a privileged position of being able to chair and oversee a fantastic event at the Met Office in Exeter and since then sat in my To-Do list has been a task to write some reflections…so here they are.
The event: Beyond the Smart City – took place on Friday 26th June and was organised by ODI Devon
Firstly as MC (or chair) I had intended to listen harder to make sure that I could pull out the key messages and key points, but the flow of day and the speakers and participants made that role easy as it all just seemed to work.
The quality of speakers was fantastic and I personally found all the speakers resonated with where my thinking is right now. So for me the event was perfectly pitched and really reaffirmed and challenged my thinking which helped.
Here are a number of key reflection points triggered and sparked from the day which I think need further exploration and discussion as well as some experimentation as we move forward.
Above everything else we need smart people to make any investment in smart places truly flourish
As we shift to a more digital world we at least need a recognition that a significant inclusion focus has to be around data itself, especially if we are all supposed to be self resilient people, highly empowered with ‘oodles’ of data around us…without understanding what it means we simply end up relying on corporate organisations to provide interpretation and that might not be in our best interests
The democratisation of the internet goes hand in hand with the above points – the fundamental proposition of the internet as a platform is that it is open to us all. Our collective challenge is how we help make that a reality to everyone.
The focus on open data as an end point is unhelpful, when bad quality data exists within a system that sees no benefit from that data. We must (in local government at least) improve the quality of our data, use our own data and then decide whether to apply an open data licence to it.
Local Authorities as strategic commissioning organisations are fundamentally data rich organisations and we have yet to see any real shifts in infrastructure, leadership and understanding to support this shift…whilst the focus remains on transactional transformation we miss the opportunity for more widespread system change – this has to happen soon or we may end up being driven by the transactional services agenda.
The Internet of things is an interesting area for local services, but we must move beyond simply thinking of it as an investment in sensors and think about it as an investment in connectedness, network flow and demand led transformation.
It is never too late to say a big well done to those who organised the event. So well done to Simon, Martin and Lucy also known as ODI Devon
We (Devon County Council) think and believe this is an exciting opportunity for the city and wider region. I would encourage anyone who is interested and has the same ambition to register to help make this an exciting and truly collaborative bid.
Truly Connected Cities
Do you have a product or service that makes cities work better?
Are you ready to see how this works in a truly connected city?
Are you developing a strategy, project, product or service related to the Internet of Things?
Exeter City Council and its partners are developing a bold strategy to accelerate local innovation. We want to grow Exeter’s economy, safeguard its natural resources, and make life better for residents and businesses, through pioneering technology and innovative use of data. By being at the cutting-edge of technology we can make Exeter an exemplar that shows other cities what is possible when partners collaborate.
Innovate UK have recently launched a competition with £10M of funding available for just such a demonstrator. Funding of 50% to 70% of project costs are available for each commercial partner and we are looking for innovative businesses to collaborate in this Exeter based venture.
We are looking for consortium partners of all sizes (SME’s to large multinationals) with a specialism in any of the following areas:
The goodly folk of The South West RSA Fellowship Team have been busy recently pulling together a series of important events for the south west.
Inspired by the recent Northern Futures initiative, the aim is to kick start a new style of conversation about the future of the South West’s economy by asking people to get involved in formulating radical new growth strategies for the region.
The invite is open to anyone from local authorities, businesses, social enterprises, academics and students in identifying key challenges for the region and collaborating to solve them, to drive open policy making, open innovation using creative problem solving tools and design thinking methods.
The South West Futures Open Ideas Day is a pilot project. There is an online call for ideas, seeking to generate topics to explore on July 7th, and develop solutions that can be shared at a follow-up event with key partners in September.
As a pilot prototype, if it is successful then it could lead to an even bigger project in 2016.
On July 7th, parallel events are being held in the following locations:
Places are very limited but FREE, there is space for around 20-30 people at each event.
The events will be good fun and challenging and they are particularly seeking participation from people who are passionate about making positive change and are willing to collaborate across sectors and boundaries.
June is a month for breaking down barriers – First and foremost Create and Innovate is about thinking differently it will be about experimentation, discovery, play, learning and reflection.
One of the reasons for holding Create / Innovate is to respond to a recent Council report to our Corporate Leadership Team in relation to the Barriers to Digital Innovation. The key findings of that report stated that we had a diverse set of reasons why digital innovation specifically was difficult and they were different across the organisation and in different service areas, however across the council it was a combination of one or more of the following barriers:
The attitude to risk across different service areas, some were naturally more relaxed than others
The cultural challenges and associated issues
Policy constraints and issues arising from a few conflicting policies
Technical barriers and issues – these were not just about ICT access as information security concerns were also affecting usage
Resource issues and perceptions that the “flood gates” would open and we would struggle to manage the multiple channels effectively
Corporate Leadership Team supported the report and tasked Corporate Communications in collaboration across the council with a series of actions which would start to unpick and address the barriers. The actions which have helped trigger Create / Innovate are listed below:
approve the review and rationalisation of relevant policies and guidelines and re-present to staff
approve a continued programme of staff engagement, awareness raising and training delivered in creative and innovative ways;
support digital and social media pilots/prototypes and the establishment of digital leaders across service areas
So why Create / Innovate?
There were three things really, which led to the idea of Create / Innovate being a month long series of events and activities, although originally it was only planned for one week as it seemed more realistic to fill one week with activities.
The first was a conversation with colleagues at the Met Office in Exeter who recently held a similar event. In conversations I explained my aspiration to hold a similar event somehow at the council and mentioned that our Corporate Leadership Team were really supportive, so they offered a room at the Met Office for our Corporate Leadership Team to hold their first meeting in June. After a further conversation with our Chief Executive and his Executive Assistant about the practicality, they agreed that they would give it a go and try it to see how using different spaces helps change the dynamics of the conversations and decisions. So on Monday 3rd June, the councils Corporate Leadership Team will be holding their meeting in the Met Office, they will be using digital devices and smartphones and it will be reported live to staff via the councils yammer network.
The second thing was a conversation with a local Service Design Agency Redfront Service Design (Simon Gough and Phillippa Rose) who organised the recent Service Jam event in Exeter back in March (XJam) and there was an opportunity to host and get involved in supporting a specific Service Jam for the public sector in June (GovJam), which locally we have called XJamGov www.xjamgov.co.uk – this takes place between 4-6 June.
The idea of GovJam is to work around a common theme, small Teams meet at multiple locations, working for 48 hours on building innovative approaches and solutions towards challenges faced by the public sector.
GovJams are especially relevant to local government and public sector professionals, and will give us the opportunity to grow collaborations – exchanging techniques, insights and ideas with colleagues near and far, while working on concrete projects addressing key issues inspired by the common Theme.
35 locations around the world are currently hosting an event including: LA, San Francisco, Barcelona, Warsaw, Eindhoven, Bologna, Mumbai, Berlin, Helsinki, Santiago, Montreal, Toronto, Perth, Canberra and Melbourne – In the UK only Exeter and Dundee are currently hosting events.
The third opportunity also came up through a twitter conversation with the Local DirectGov Team which added more scope to a months long event, was to host a Really Useful Day at County Hall – it is in so many ways similar to the Jam experience although we know the topic in advance.
The purpose of the day is to learn about and explore customer user journeys. It aims to map existing user journeys and take people through a process so that participants are more aware of how the real user journey can be improved – the following challenge is then taking that back into the work place and implementing it.
The great thing about both of these events is that they aren’t exclusively for staff at the council and will be attended by a diverse group of people from across the region which helps us to build new connections and collaborations.
Encouraging a culture change
Like most people the real challenge is trying to change a culture from the edges and this won’t happen in June alone. Culture change is a complex thing to make happen and we are fortunate here in Devon that we are in a climate where the whole organisation is starting to shift and there is more awareness of a new culture emerging.
The council has also spent the last twelve months exploring the next 5-10 years under the heading “Future Landscape” which has provided a lot of internal momentum and has engaged around 300 staff across all services and at all levels in thinking differently, so we won’t be starting from scratch in terms of engaging people in opportunities to think differently and challenging existing cultures.
My aspiration is that if we can nudge or disrupt people forward by 5 steps and then in July they take 4 steps backwards, at least we would have moved. The greater challenge will be in sustaining the momentum from some of the staff and amplify that and make it more visible.
Adding value and the wider benefits
We’ve also looked at how some of what we do can involve the wider public and although the primary focus is to challenge the internal culture of the organisation, we have an opportunity through some of our public facing services to involve and engage the public in helping us to think differently as well as challenging them to think differently around how our services are provided.
One of the most active service areas is Libraries, where we have adopted a more public image called “Time to Make and Play” which we hope will help people engage in small scale activities in some of the libraries to help them explore how the spaces can be used and how collaborative approaches within communities can use those spaces more effectively as well.
Some examples of the activities happening in libraries are, Raspberry Pi Jam, Gadget Days, Free to Play tables, Musical drop in sessions, Smartphone advice and make a noise in libraries.
Lessons so far…
Working collaboratively with a wide group of people from different orgs requires you to be flexible in the tools you use and how you communicate with people.
Sell the idea
Don’t sell a programme of completely fixed events, although start with something to build around, do sell an idea and ask people to help fill the programme with activities and events they believe will help challenge thinking and provide opportunities to do things differently – this allows you to capture all the variations of events and activities that people feel are required, from the more formal events like XJamGov to simply having a social media surgery so people can understand how to use smartphone more effectively.
Be patient, keep focused and relax
There were times that I didn’t think this would happen, I was initially getting concerned by the lack of progress in setting things up and sorting the logistics etc, but being patient, staying focused and involving people means you can relax a little and things do and will happen.
Be flexible and prototype
An absolute must, no matter what you originally thought would happen and wanted to happen, you need to be flexible and be prepared to change plans, adapt to other peoples ideas and timescales and most of all, let go of any notion of a formal plan…after all the whole month is a prototype of how we can engage people in different things.
My aim has been to ensure that Create / Innovate is a creative and fun approach to addressing barriers to digital innovation and a key objective is to start to build sustained awareness and understanding of the opportunities for staff to be more creative and innovative within the council.
We are trying to disrupt people in fun and creative ways and we also hope to inspire people to try new things…the whole idea is really a prototype, so some things may not work out as we expect but that is ok so long as we learn.
I’ve been thinking a lot recently and actually decided to draw a picture of what I thought a Framework for Digital Local Government might look like…so this post is about that.
The reality is that you can’t really create one just for Local Government as we aren’t designed that way. We are about people and places underpinned with effective democratic governance so any framework needs to be designed in such a way that in encompasses those things and that means it needs to involve everyone.
I’ve been lucky enough to have many conversations with people who have helped/challenged/reflected on which have all helped me refine my thinking and about 4 weeks ago I met Martin Howitt for our usual lunchtime coffee and chat and it was this conversation which sparked a few ideas and helped create a synergy in my head around the stuff I was thinking about and then later that day I draw a picture on my ipad which you can see below (i make no apologies for the quality of drawing 🙂 ).
Since then I shared the picture and explanation with colleagues on the LocalGov Digital Network Steering Group and I received positive feedback so I then decided to share it again and test it wider at last weeks Digital Summit in London and you can read the notes of the session on the public Khub group. On the whole a broad agreement, some people have even created very similar frameworks already which is reassuring but they are looking at it from a different perspective, but yet the underpinning framework is the same, there were some semantic language issues and some challenges about risk, financial landscape and actually making it happen…all great points but I don’t have any answers. However in terms of risk, I didn’t want to see risk in the framework as it sits around it…your view on risk will influence your view on the framework itself. The same issue goes for financial climate, if we target savings of 100 million we will only aim for 100 million and we may miss the opportunities which deliver a complete transformation and deliver 1 billion.
This post is about that picture and the explanation about it. The only thing that has actually changed about the picture since i first draw it is the title. I have started to add to it and extend certain bits but I’ve also started to draw more pictures which digs deeper into this picture…more on that in another post.
It is also worth sharing that since I’ve been using this framework I’ve actually discovered that it works just as well when you look internally…starting from the left these represent the key building blocks to ensure that your organisation and people can explore and discover new opportunities and create new services etc. Something that has been validated recently here in Devon with a report to our corporate leadership team around the barriers to digital innovation. The resulting actions have created a massive open door to make progress but we need to ensure that we see the wider picture and framework to help us move forward and not leave anyone behind.
So onto the picture and explanation…
A Digital Climate for Local Public Services – Open by Default, Digital by Design
The following drawing focuses on the underlying proposition that every citizen can and will meaningfully integrate the internet into their daily lives. This level of active and capable participation should allow for new opportunities to emerge which reduce and divert demand to alternative tools which are open by default and digital by design.
The environment will not simply develop, and the transformative opportunities will not unfold, unless people, businesses, service providers, government, community organisations and others fully understand and integrate digital into everything they do.
This requires pervasive digital awareness and education — a ubiquitous digital climate that animates and inspires creativity and transformation and enables growth and wellbeing.
We must acknowledge that a digital climate is different to a transformation programme. It is a shift in thinking in which people and institutions are routinely aware of and constantly incorporate digital technology and opportunity into whatever they do.
Here is a rough picture of how I see this, which I also tested out at the recent Digital Summit.
Open by Default – Digital by Design
Open by default = Everything we do is open, our processes, our data, our decision-making etc
Digital by design = Digital by default is a channel decision and my personal opinion is that digital by design is a philosophy which we should adopt to ensure that others can build on our open platforms and processes.
Connectivity: Access that is high-speed, reliable, affordable and available everywhere (wired, wireless, digital).
Education: Provide access to training and technical support for users to become comfort-able and proficient. Enable a mind shift in citizens that value learning, connecting and communicating through technology, and that recognise the business and other opportunities of expanding Internet participation.
Hardware : every citizen requires the capacity to connect to the Internet and tap into the full range of its resources and content.
Software: that meets the needs of individuals, families, businesses and communities.
Participation: Access to and participation with local data and intelligence to help shape decisions in communities.
What I want to do with this section is to start to map what activities are happening in each of these areas (internally and externally) to help me understand where we can add value or realign things to increase value. It should also allow opportunities for us to rethink decisions we’ve made in the past which are no longer future proof.
One example here is how are we in the public sector looking to support a greater level of connectivity within communities over and above the broadband roll out…It feels to me that our public sector networks in local government, health and education are providing robust and significantly higher levels of connectivity into communities which we perhaps could unlock. You can have an example where a primary school in a rural area is served by a 10-20mb connection but the community around it is on dial-up or has no connectivity. I know there are challenges with this but we have to and must think differently about our assets.
We require strong visible leadership to enable transformation and strong decisions that ensure that we all contribute to creating a climate for growth and wellbeing. The leadership can also come from anywhere not just local public service providers
Capacity Building / Networks and Networks of Networks
Stimulating local action and identifying and connecting with networks and networks of networks to generate and create new opportunities and markets.
These connections can and will come from anywhere, this is not solely down to the council or local authority – this is about people and places.
People and communities are unique
Design “with” not “for” people and communities
Design for Inclusion and accessibility
Foster health and wellbeing
Positive relationships and networks
Respect diversity of opinions
Connect people and connect networks
Co-operate and collaborate
Open by default
Enabling communities and environments
Evidence based research and decision-making
Support everyone to achieve
Think Local and Global
Digital infrastructure for smart communities/cities
Learning and development
Learn, discover and explore though experience
Create space for reflective practice
Foster creative and divergent thinking
Enable sustained learning
I’ve blogged previously on principles here, here and here and it is something that lead me to the wider framework. Within this section we also need to think about the various ways in which people can discover and explore things…This is where the climate comes into itself. We in Local Government have to accept that we will not be solving the problems we have created alone…this climate and environment is about creating new relationships, new networks, new business models, new value.
One of the biggest hurdles we must get over is we need to stop thinking we have to solve this by ourselves. We don’t and shouldn’t think like that…creating a digital climate allows others to be part of that discovery and exploration and we should focus on creating that above all else.
Value Everything has a unique value, we should understand this value and look to grow or transform its value.
A Public right of way (PROW) = value
Local Community Centre = value
Public Transport network = value
We can increase and transform the value of each by connecting them redefining the value and by doing so contributing to a climate of growth and wellbeing.
Outcomes (a possible future state scenario)
Outcomes will always be up for debate and some will argue that these are not good enough and that doesn’t matter…What does matter is that we agree what outcomes our communities want and allow them to achieve them. The outcome of the framework is to create a climate for growth and well-being underpinned through:
A digital climate that inspires transformation and creativity
Everyone having universal access to meaningful participation and democratic processes
Everyone having opportunity to seize new markets and generate new opportunities
Everything is inclusive and accessible
So where do I see this going…The LocalGovDigital Network will be using this framework to help guide our work programme in the coming year, I personally will be using this to guide my work in Devon and I’ll be working with others on developing this further so it is used and helps drive change.
I personally believe that people are either contributing to the delivery of this framework or they are not and if not why not?