My 3rd actual session today was The BPM Scenario: From Operational Excellence to Adaptive Processes with Gartner Analyst Jim Sinur – this actually followed the Gartner Keynotes which I’ll reflect on later as there was quite a few bits to pick out, not very new, but more about reaffirming stuff that I already knew.
So the Business Process Management (see definition below) session outlined Gartner’s view on the next 5 years relating to BPM, its disciplines, technologies and how these will evolve beyond the traditional focus on operational excellence and towards adaptive processes (see definition below).
Jim Sinur from Gartner states that BPM treats processes as assets to be improved and directly contribute toward enterprise performance, by driving operational excellence and business agility. Unlike past process management disciplines, that stressed process efficiency, BPM emphasizes process effectiveness and agility as new measures of operational excellence.
Adaptive processes means that the business user can additionally make a permanent change (if authorised) to the process template during the execution of a process instance and thus create a new process variant.
I particular liked the reference to Globalisation and how we are living in a highly connected world and sometimes we forget the complexity until we see the ripple effects – with globalisation, business have become more unpredictable. Even if your own organisation isn’t global yet, events around the world have a ripple effect —and can impact your company, your partners and distributors, and your customers in unexpected ways. Events such as Lehman Brothers Bank collapse and the Volcanic Ash Cloud were felt pretty much by nearly all organisations in some way (people, financial etc)
Something that was raised in the Gartner keynotes was Context Aware computing and it was referred to again in this session in that if we integrate Context Aware Computing with BPM it will be a game changer – Context-aware computing is different from the simple sensor-based applications seen on smartphones today. For instance, consumers today go to an app like Yelp and search for restaurants nearby or by cuisine and price. A context-aware device would have a similar feature that would know what restaurants you have picked in the past, how you liked the food and then make suggestions for restaurants nearby based on those preferences. Additionally, it would be integrated into maps and other programs on the device.
The session went into a level of detail which was a bit too much for me to be honest – my brain had pretty much been bombarded with lots of infrormation – it was a good session and it has got me thinking about a wide range of things – after all i guess that is what Gartner want to achieve.