Following on from my post last year about intranets and what drivers do local government need for them.
This post by Confused of Calcutta starts to not only articulate what people need internally in “facebook terms” but also pulls out the fundamental changes that IT departments need to go through.
It will be important for IT departments to get the basics right and to offer real value to staff. This also means that IT will need to truly understand the business it sits within.
Can we say that IT departments in the public sector really understand the nature of the business they are a part of. Probably not, but then again can anyone really understand the true breadth of public services.
If the IT department was made to behave like Facebook, what would an enterprise look like?
I like the question, it starts to make you think about what your IT offering should be and how you can align that with the business. This also requires IT to change from just being a “Provider” of services to an “Advisor”, helping and understanding the business achieve its business goals and strategies. I have recently commented on a post by Todd Biske which also highlights the shift IT has to go through.