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Posts Tagged ‘communications’

The increasing impact of social media on the political landscape

November 5, 2008 2 comments

I am not going to write formally about my views on politics in general but with Americans voting in Barack Obama for what is being hailed as a historic and landmark event in global politics, i feel i need to mention a few things and ask one of two questions.

It has been widely recognised that one of the key support tools Obama used during his campaign were the new and social media platforms that are available. These tools were simply not as widely supported before so their reach did not generate the same effect this time round. What is interesting about all of this, is i believe that politics and elections across the globe will never be the same again.  That for me is a good thing, because living in the UK i don’t think i have ever felt part of the US Elections as i have done this time round, due to the social networks that i belong too and the different means in which the media has been presented and shared across the world, for some reason, i felt i also wanted to vote, that is very powerful considering i am over 3000 miles away.

Jeremiah Owyang posted “Snapshot of Presidential Candidate Social Networking Stats” on the 3rd November which showed the following stats

Facebook

Obama: 2,379,102 supporters

McCain: 620,359 supporters

Obama has 380% more supporters than McCain

YouTube

Obama: 1792 videos uploaded since Nov 2006, Subscribers: 114,559 (uploads about 4 a day), Channel Views: 18,413,110

McCain: 329 videos uploaded since Feb 2007 (uploads about 2 a day), Subscribers: 28,419, Channel Views: 2,032,993

Obama has 403% more subscribers than McCain

Obama has 905% more viewers than McCain

Twitter

Obama: @barackobama has 112,474 followers

McCain: @JohnMcCain (is it real?) 4,603 followers

Obama has 240 times more followers in Twitter than McCain

But if you look today (5th November) there is already an incredible increase in followers and supported for Obama. The main questions i have though is will these media tools still be used as pro-actively now that he has been elected?

The thought occurred to me, as i am sure it has with many people recently, can this be replicated in the UK for our general elections, or even local elections?  well i doubt it, whilst we (general public) seem to be fed more and more information by the media about the personalities and celebrity of current MP’s, it doesn’t quite seem the same to me, we don’t really vote for individuals, although “the leader” does play a part. Tony Blair being a great example of this. But the reality is we still after all is said and done vote for a “party” and a “view”.

Chris Reed posted on this very subject and highlights 4 examples of how it could be utilised by UK politicians  – he writes:

1) Motivating the supporter base. Preaching to the converted remains important. They’re the ones who help get the votes out on the day

2) Fundraising. We haven’t seen the levels of individual donations that the US elections rely on, but given recent ship-based discussions I predict that the parties will have to tap more voters (i.e. not just party members) than ever before in the next election

3) Policy development and argument. The internet is basically a pub. It’s where people talk, and clever people listen. Sometimes it’s an early warning system. Sometimes it’s an echo-chamber. But it provides unrivalled access to what people are actually thinking. Political parties of all shades should take note, and tweak their policies accordingly

4) The personalisation of politics. Rather perversely – being friended by a politician can sometimes be akin to being “followed” by a celebrity on twitter (@stephenfry anyone?) All politicians are looking for that “personal” touch. Using social media wisely can help to make individual supporters feel special, and, when used appropriately, can also help answer critics’ questions in a sincere and honest way.

In relation to the impact of social media on the US Election, it is hard to demonstrate exactly what impact is has had, but if you understand how social media and social networks are used then it can start to demonstrate the potential for increased communications and dialogue with people. A recent news release in Science Daily highlights research that Dr. Paul Haridakis, associate professor of Communication Studies at Kent State University is doing where he states “Many people, will watch videos and use traditional media like TV to acquire political information about the candidates, but they also are going to the Internet and using social networking sites to see who people they know support. The information gleaned from their social networks may be the information they find most credible and persuasive”  This basic level of peer to peer confirmation was validated in our recent consultation with young people, where they said social networks are places they meet and hang out with their friends. We are in a society where consumer empowerment is becoming increasingly more accessible and this will only get more pervasive as time goes on.

The impact of your friends views and the fact that by there nature social media tools are global it does raise some interesting questions about external influence from peers around the world on an individuals choice Dahna M. Chandler’s blog – Getting Social Media Savvy recently posted Social Media and the U.S. Presidential Election: What if the World Could Vote for US President?, This website shows an amazing result in favour of Obama:

Barack Obama        87.3% (758,041 votes)
John McCain           12.7% (110,103 votes)

So why such interest in the US Election? Is it because we all do really care who is in charge of one of the most powerful countries in the world, or is it because the tools we now use on a daily basis, which connect us to the lives of people who actually do need to make a choice and that in itself inspires our interest. Or is it something bigger, something more social.

The US Election has done a great things for social media and social media has done great things for the US Election, but has it changed the world, have we all started to realise more and more that we are truly one community connected by our interests and that our geography is no longer a barrier to networking. Has it also made big business and future political leaders sit up and take notice of the power of consumer/citizen engagement. Martin Bowling guest posted back in October on searchenginepeople How The US Election Is Changing Social Media, Online Rep Management & The World where he tsalks about 3 keys things that have occurred.

  1. The partisanship/overtly political statements that people are so willing to put out there without regard to online reputation management issues
  2. The effect of partisan/overtly political comments on the relationships that people have worked hard to form online and finally
  3. The transformation of twitter from a simple conversation tool to a full blown memetracker

If you want to see how much social media “stuff” is out there just for the election then Jarrett Martineau has posted Social Media Mania and the US Election: the Best Links & Resources

I am still left with the question, “will it all continue?” after reading all the websites i have read in the last few days about the impact, it would be a shame to loose the momentum that it has now gained from this event.

Finally, we do seem to be entering a period of change, lets hold on and ride the wave.

Catching up with social media

July 23, 2008 Leave a comment

The tricky thing with social media is that there always seems to be something new appearing to play with, that will radically change the way we work and communicate.

In my role as the business lead for web strategy and development, i always try and focus on what the business is trying to achieve and what problems they are trying to solve and then look at the landscape to see what will work for them. I know many people from different organisations get a “thing” and then look for business problems. For me this is the wrong way round and we should focus on blended solutions to help people reach our variety of customers who choose to use various contact methods.

I came across the Social Media Manifesto by Brian Solis, which is about a year old now but i was unaware of it and i have found it a great read, especially alongside Clay Shirky (yes still going, i know i should have finished but i keep going back over some parts as they are so good). What i liked about what Brian Solis wrote was the simple but effective (getting started) bit…he writes:

“Below are your action items for placing your company on course for the Future of Integrating Marketing and embracing the world of social media to enhance relationships with press, bloggers, customers and all other unforeseen influencers:

  • Experiment with social media as a person before jumping in as a company spokesperson
  • Talk to the corporate marketing team, discuss the options, and divide and conquer
  • Listen – find the tools that work for you (technorati, GoogleBlogSearch, BlogPulse, etc.)
  • Determine where you customers participate, listen, read, and speak with them on their terms
  • Assign a community manager or multiple managers and start commenting, reading, writing, sharing, and participating
  • Participate as a contributor and not a marketer
  • Create company profiles and share relevant content on every important social networks – don’t forget to manage your presence in each one
  • Create videos, screencasts, and demos and upload to YouTube
  • Broadcast and receive relevant updates through Twitter, Plazes, or Jaiku
  • Webcast relevant videos
  • Podcast and/or host a video blog
  • Set up del.icio.us profiles for corporate bookmarks, industry trends, competition, and press/blogger coverage
  • Create special Linked in profiles for company executives
  • Establish contacts in all major IMs for specific company contacts
  • Expand the company blog to support multiple spokespersons
  • Add a blogroll that links to other relevant sites and ensure that each post trackbacks to other resources and references to increase visibility
  • Participate in comments
  • Create blog profiles in Mybloglog and Bloglines to reach dedicated users
  • Build company and campaign-specific profiles (where appropriate) on Facebook, Myspace, etc.
  • Develop your own social networks specific to the company and current activities a la Ning and Ideastorm
  • Host a regular talk show on blogtalkradio or blogtv
  • Create an account and Digg relevant stories – not just related to you
  • Write more than one release – experiment with social and SEO releases and create new distribution methods to get them in front of customers – the wire services are no longer the only game in town.
  • Analyze web statistics to measure traffic and referring sources”

Now i just need to tick these off and work my way through as best possible from a local government context…..but keeping up with social media tools themselves will prove to be a harder and more challenging role.

Am i missing something

June 24, 2008 Leave a comment

Late last night i was thinking about twitter (why as i am on leave this week, well that is what the wife said when at midnight i sent an email to colleagues with some ideas) and how that could be used effectively in the workplace. It was easy enough to come up with a bunch of possible areas for use, all subject to further thought and investigation.

  • school closures
  • school communications to parents
  • emergency information
  • road closures
  • extreme weather
  • breaking news
  • ICT outages affecting the CSC
  • web application availability
  • election results as they happen
  • reminders for new legislation/regs coming into effect (eg parking)
  • consultation activities
  • local leisure activities
  • bulky waste collections
  • planning applications notifications

However what started to occur to me is that it does require a critical mass to be really effective in terms of the public signing up to receive what i think is the best aspect (sms messages). Also it is very similar to RSS feeds when talking to people who don’t use twitter? so do we really need both, i think for now yes plus many more but i’m not talking about them today.

I came to the conclusion that twitter can be an effective business tool and for some already is. It provides opportunities for 2 way communication for people and best of all you don’t have to use the web to benefit from it, providing you sign up once (with the 30 minutes free you get in all local libraries in the county – some cross service marketing :) . You can use the sms aspect to send and receive messages, especially if you were a parent who had kids at a school, they could use twitter to inform you of any issues or if the was closed due to extreme weather.

All great stuff i was thinking, but again perhaps a critical mass required to benefit the school, as they would still need traditional methods as well. I guess what is wrong with that?

The challenge here is that as councils we need to create an information and web architecture that enables us to push and receive information via all channels of delivery. So it could be twitter today or facebook tomorrow or the main council website after that. For this reason we are changing our website along the lines of the BBC and Redbridge to provide a modular based website which seperates the front end presentation from teh back end systems and databases. So the website is in effect one very big web service. We are due to launch are new site in september with a number of follow on phases building up the widgets/gadgets or whatever your preferred term is for them.

The important point though surely is to ensure that the right information/service is available to the right person in the way in which they want to get it. Or am i missing something? Grand vision of Varney flows through me when i think of that!!

All the web 2.0 stuff reminds me of a kid in a sweetshop, all wonderful, nice colourful things, all different flavours, all different tastes, some last longer some are quick and delicious but we all have our own preferences as to what our favourite sweet is. Some people just don’t care to move from one thing to another, so how can we integrate the functionaility into teh mainstream delivery of our website and online citizen registration/authentication?

It all started drving me crazy and around in circles when i spotted this post via twitter from Dave Briggs

What is the role of government websites

The post highlights the following 5 areas that Gerry McGovern suggests are the 5 things we should be addressing

  1. Get away from a technology obsession
  2. Manage customer top tasks, not government websites
  3. Get politicians off government websites
  4. Stop government vanity publishing
  5. Develop a government archive

Now what is interesting about this is that it is so simple, why someone didn’t come up with this sooner is amazing….

However i would like to take this one step further if i may.

Instead of websites, why don’t we focus on Government Communications and Customer Service, perhaps too much too ask and perhpas way above my thinking at present.

But it seems a simple concept also and much aligned to what Gerry and Dave raise….

  1. Don’t focus on technology
  2. Deliver services out to the public (not just via our traditional channels)
    This is where we can adopt a council 2.0 approach and mash-up our services to give to others to deliver with and for us
  3. Focus on customer needs and profiles
  4. Communicate and deliver services around identified communities (geographic, by interest, offline, online)

As i said it is only emerging as a thought, perhaps it will end with this post, but i doubt it, for me it seems to be key to developing a future web strategy for my council. Feel free to comment and point out my misunderstandings in this area……

It is also very similar to an idea i had about 18 months ago for our countywide portal. I have spoken to people about it, it sounds a grand vision but actually on face value, it makes perfect sense.

I will share more on this idea over the coming weeks and i woudl like your input into that.

feel free to tell me i am mad and i should stop and or start medication…

But as i said, i could just be missing something….